Shipping policy

Shipping Policy

Effective Date: July 5, 2026

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Canada: 2–7 business days

  • United States: 4–10 business days

  • International: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may be affected by weather, customs processing, carrier delays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package size, and selected shipping method.

Any available free shipping offers will be clearly displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number (when available). Tracking information may take up to 24 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue as quickly as possible.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

Delivery Delays

While we strive to deliver all orders on time, unexpected delays may occur due to carrier issues, severe weather, customs inspections, or other unforeseen events. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team through the contact information provided on our website.